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AR (ACCOUNTS RECEIVABLE) AUTOMATION SOFTWARE

Automated AR workflows for healthcare

Simple processes that lead to reimbursement

There's nothing worse than providing healthcare and stressing about getting paid. Or getting mediocre payments. Avoid this stress and eliminate 70% of the overhead in your processes.
  • Predictable processes
  • Every balance in your AR Aging is worked
  • Task tracking and visibility
CHAT WITH US
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OUR CUSTOMERS AND INTEGRATIONS

Some of our incredible Customers and Integrations

Legacy Healthcare
Accolade Logo
Eden Senior Care
Doctors oh Physical Therapy
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NetHealth logo
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OUR PROCESS

How it Works

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Data imported

We automatically pull your AR and operations data every ~30 min from your practice software. We plugin to every EMR (no work needed on your side).

step 1

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Business rules applied

We convert your business rules and processes into Workflows. Your staff are automatically assigned Tasks based on your Trigger rules and Owner rules.

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AR converted to cash

The Dashboard shows leadership where dollars are stuck, and how to un-stuck them. The shared, real-time AR Aging shows the balances and their associated Tasks. The Task Inbox tells Staff what to do, by when, and how.

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Cash flow
CASH FLOW

Work balances faster in your collaborative AR Aging

As your team works your online AR Aging with notes and color coding, it updates in real-time. 

It's where you can finally see your aging data (where are the dollars?) merged with your operational data (what's being done about it?).
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  Sorted by dollars

The AR Aging focuses your team on the highest balances that will bring in the highest payments.  So that you see the highest ROI from their efforts.

  Add notes to any bucket

Just as a CRM tracks activity for sales, so too the AR Aging tracks the activity toward cash.  Now you can see your whole team's Notes online.

  Note counters

As your team adds Notes to your Aging you'll be notified with red-colored Note counters.  So you see what's being worked.  And what's not.

  Auto-reminders

When you create a Note, set a reminder Task to follow up in a week, for example. So, you can be on top of everything, while keeping your sanity.

 Color coded

Color code your Aging to see the balances statuses.  Like, yellow needs followup, green is approved to pay, and red is close to timely filing.

 No running reports!

We automatically import the AR Aging from your system. So you see updated balances right away.  No fumbling with Excel!

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Visibility
VISIBILITY

See a 360° Dashboard view of your AR

See every process related to back office and AR on one dashboard.

The Dashboard gives real-time visibility where your AR dollars are, from 10,000 ft down to the weeds. It's tied to Facility, Payer and Staff members, so there's accountability.

  3 Levels of detail

1. Big picture: AR by Workflow
2. Mid-level: AR by Facility and Payer
3. Detail: AR load per Staff member 

  Prevent cash bottlenecks

Leadership sees where AR dollars are stuck, and how to un-stuck them - without the spreadsheets and emails.

  Respond faster and smarter

Your whole team can see the AR Dashboard in their email inbox, or online.  Without waiting for reports.

  View your processes

We import multiple reports from your EMR, and track progress, so you can see every back office- and AR-related process.

 Control your processes

Configurable Workflows are connected with your EMR data.  So you can reduce the ad-hoc processes and Excel sprawl.

  Forward facing

Understand the causes of last month’s AR performance, so you can improve - and not repeat mistakes.

Gear
SIMPLER RCM PROCESSES

Lock-in your processes with simple Workflows

As recipes are to cake, Workflows are to cash.

Make your company’s best practices be repeatable, predictable Workflows that lead to payment.
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  A Workflow is a set of Tasks

We provide pre-configured, best-practice Workflow Templates for your type of Healthcare.  Or configure your own.

  Relates to a Balance or Patient

Balance-related workflows: Medicare Aging, Medicaid IL etc.  
Patient-related workflows: Medicaid Pending, Authorization, etc.

  Add what your EMR lacks

We’re built to be an add-on to your EMR.  So you get configurable workflows and functionality that connect to your EMR, without report running or workarounds.

  Trains new staff for you

For new Users, specify their roles in the company (e.g. Admit, Billing, Auth). Then he can use his Task Inbox to self-train and know what to do.

  Your special billing projects

Let's say you need to resubmit 100 claims with the corrected NPI number.  Configure a Workflow called "Resubmit claims with NPI", with the needed Tasks.

  Improve Workflows as you go

As your team finds better ways to do things, update the Workflow Template.  Our guided process mapping screen let’s you iterate and adapt.

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Team
BETTER BACK-OFFICE PERFORMANCE

Streamline your team with Task Owner rules

Owner rules combined with auto-distribution of the task load means even distribution and accountability.

Your configurable Task Owner rules automatically assign Tasks and balances to your Team.

  Owners and Due Dates

So everyone knows who has to do what, and by when. For example: "Re-submit claim" is assigned to the Collector for that Payer, and is due in 2 days.

  Auto-assign Tasks

An Owner Rule describes who has to do the Task.  Configure the rule based on Payer, Location, or dollar amount.  Or any combination thereof. 

  Task status colors

Orange means "Working" is orange, green means "Done", and red means "Stuck".  Your own  Tasks appear in bright color, and your team members’ are light colored.

  See “ownerless” balances

See “ownerless” balances when none of your Workflows trigger for a balance.  Then create an Owner rule to get it paid.

  Measure staff performance 

See staff Task load, so you can coach them and remove obstacles.  Encourage accountability with Dashboard metrics that are easy to understand.

  Reminders built-in

The best RCM teams win with follow-up.  They record what happened (in a Note)?  And what's the next step (in a follow up Task)?

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CASH FLOW

Prioritize your highest dollar Tasks

Based on your AR Aging, every Task has a dollar value. 

So you can judge where to put your efforts, and what the bottom-line benefit will be.
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  Big dollar Workflows

Auto-detect large balances, aged balances or claim denials.  This helps you prioritize urgent issues, separate from day-of-day operations. 

  Timely filing deadlines

Payer-specific Due Dates that you configure help you beat the payer's deadlines. So you can prioritize at-risk balances fast.

  Combine AR and operations

Know how many AR dollars are riding on every Task so you can prioritize.  Without being silo'ed by back-office processes and reporting limitations.  

  Progress bars per balance

Progress bars, color coding and note counters tell you the story behind each balance.  So your staff can work intelligently.  

  Pre-revenue processes

Every RCM step has a dollar-value, even if it's not billed yet.  For example, perfect your admissions and pre-billing to maximize payment.

  Perfect admissions

RCM consists of patient referral, admissions, docs/auth, QA, billing, and follow-up.  Improve collections with a disciplined AR assembly line.

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Visibility
VISIBILITY

Know what to do with your Task Inbox

The Task Inbox is where your team can see Tasks and Balances assigned to them.

Work the tasks and issues that really impact the bottom line.

  Add Notes per Task

So that when you resume working the Task, you know exactly where you left off without having to reconstruct all the pieces.

  Auto-prioritization 

Know what to do as Tasks are automatically ordered by dollar balance, or urgency. Or an intelligent combination of the two. 

  Email reminders

Get alerts for Admits, Payer Changes or Continuing Auth, for example. So you can keep work flowing, without putting out fires.

  Group similar Tasks

To work more efficiently, use the Inbox search fields to group Tasks by Due Date, Patient, Payer or Task Name. 

  Sort by Due Date 

To avoid Timely Filing deadlines look at the Due Dates in your Inbox.  So every claim is worked before timely filing, without the stress.

  Out-of-office reassignment

Bulk re-assign Tasks when you're on vacation. So nothing's dropped. Check the Dashboard to find the least busy team mate to assign them to.

Gear
SIMPLER RCM PROCESSES

Be faster and simpler with Automatic Triggers

Workflows are triggered automatically by an event in your EMR (practice management software).  Or manually by staff.

What’s the one thing that top RCM teams have in common?  Speed.  They adapt quicker, execute faster, and resolve more AR in less time with automatic triggers.
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  Configure if-then triggers

To make a Trigger ask yourself: "When should this Workflow trigger?"  In plain English enter what must happen for the Workflow to trigger.

  Sensitive to state or payer

Processes can vary by location. For example, configure your Workflows to be specific to the  patient's state, facility or payer.

  Time-sensitive triggers 

Trigger Workflows at the right time.  Young balances (before the payer’s payment date )should ignored until balance ages.

  Automatic EMR connection

We’ve been connecting to EMR’s every day for years. And because we’re system agnostic we play nicely with all EMR’s. 

 

  Minimize human error

Data flows from your EMR into a set of Triggers, so nothing is forgotten. Tasks appear in the correct person’s inbox, like an electronic checklist.

  Add facilities easily

As you grow, or your needs change, you control which Facilities to add/remove.  No extra setup is needed to add/remove Facilities.  

 

TESTIMONIALS

What our customers say

"Getting paid in healthcare is about tracking and knowing what's going on. The industry needs this. There hasn't been good tracking of what's going on. Until you guys came."

OWNER, PLATINUM BILLING SOLUTIONS Josh Weinberger

"The team really likes it. They can actually see the AR Aging in real time. Meaning, they don't have to wonder: 'did my claim get paid or not?' and run a new aging report. And I can see my whole team's Notes online on the AR Aging. So I know which claims are being worked, and which not."

BILLING MANAGER, PLATINUM BILLING SOLUTIONS Leah Olebaum
MORE FEATURES

Workflows are the recipes

A Workflow is a set of Tasks. We provide pre-built Workflows for your type of Healthcare. Or you can configure your own to match your processes and rules. Workflows create repeatable, predictable workflows that lead to payment. 


  • Patient  Workflows
  • Balance Workflows
  • Task Owners and Due Dates
  • Owner rules
  • “How to’s” to help new staff
  • Tracking and manage processes
  • Task Inbox = auto-prioritization + visibility
  • Automatic Triggers
  • Dollar value for every Task
  • Special projects for AR
  • "Least busy" rule for Task distribution
  • "Ownerless" balances on the Dashboard
  • Email reminders
  • Bulk update Tasks
  • Create reminder Tasks from a Note
  • HIPAA compliant
  • 99.99% uptime
  • PHI is encrypted in transit and at rest
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CALCULATOR

Cash Flow Calculator with the 3 Drivers of AR™

See the dollar upside of upping your AR game. Even small improvements in these 3 areas can have a surprising bottom-line benefit.
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BOOK A DEMO

Higher, faster payments one click away

Book a demo. In the first 10 min we’ll ask about your operation: where you're at, and where you want to get to? If it looks like you’re a fit, in the next 20 min we’ll show you how you can get better payments, visibility, team performance and AR-related processes.

CHAT WITH US